M-Audio-Outlet-Store Contact Us

Customer service and shipping hours are Monday-Friday, 9am to 5pm EST. We are not open on weekends nor all major holidays (with reduced availability during the Christmas week, Thanksgiving week, and July 4th week Holidays).

Before you Contact Customer Service with the webform below please review our FAQ's below.

Frequently Asked Questions:

• Q:What is the condition and warranty?

1. A: All items are BRAND NEW unless otherwise clearly noted, with FULL WARRANTY and comes with all the normal accessories and materials that the Manufacturer supplies with the product just as you would get at a more expensive national retailer.

• Q: Can you match or beat a price from another dealer for the same item?

1. A: We will BEAT ANY DEALERS PRICE (eBay, Amazon, website, retail store or otherwise) for the same item, just MAKE US YOUR BEST OFFER, or Contact Customer Service with the webform below.

• Q: How do you handle domestic and international shipments?

1. A: For more info please visit our Shipping Policy section of our website.
   

• Q:When are items shipped?

1. A: Most items ship within 48 business hours of cleared payment by 9am EST during normal operating hours (USPS takes an additional 24 hours due to postal pick-up) and a Ship notification is auto-emailed 24 hours later to your email. Ex: You pay for an item on Friday afternoon we do not see it until the following business day which is Monday.  You can check on the status in Order Status.

• Q:Is my order Safe and Secure?

1. A: Yes, absolutely!  We have teamed with Amazon to make ordering SAFE and SECURE on our site. By using Amazon technology at Checkout, your order is secure and backed by Amazon's A-to-z Guarantee which guarantees your purchase, the condition of the item you buy and its timely delivery.

• Q:What is your return policy?

1. A: For more info please visit our Return Policy section of our website. 

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